FAQ

Is your site secure?

Absolutely! trinketz automatically encrypts your confidential information in transit from your computer to ours using modern TLS encryption. The whole site is served over HTTPS, so anything you send us is encrypted in transit.

What about my financial information?

Pieces are acquired privately, never through an automated checkout. Payment for a piece is arranged with you individually when you acquire it, and we never store card or bank details on this website.

How do I place an order?

There is no shopping cart: new pieces are shared first with the Collector list, then acquired privately. To ask about a piece, use our contact page or phone +92 3115077070 during normal business hours.

What is your refund and returns policy?

Within 30 days of purchase you may return an unused piece in its original packaging and condition for a refund. To start a return, email us with your order number and reason. Personalised or custom pieces are non-refundable unless they arrive damaged or defective. The full detail is on our refund and returns page.

Can you do custom designs?

Yes! We are able to do custom designed work but keep in mind, it can be expensive when making just one of an item. Of course, if you are seeking 25+ of a product the per piece price will be lower. Just email us with your idea and we are happy to walk you through the process.

I have a piece of artwork I want embossed on the journal. Is this possible?

Yes, this can be done however the price to do one piece can be expensive. Please email us your custom design and we can evaluate if it can be done.

Do you have other fonts available to personalize with?

Yes. We can personalize with a few different fonts that are not shown online. The prices vary depending on the typeset selected. Please email us for more detailed information.

How soon will my journal ship after I order it?

Trinketz is able to ship most in stock items within 3 days of your order. Express orders will be processed and shipped within 24 hours on in-stock items. Custom work shipping times will be on a per-job basis.

Can you ship overnight?

Yes! On some in-stock items we are able to ship overnight. Please contact us with your journal choice to confirm it’s available.

My item is shipping as a gift. Will you include a receipt?

No. We never include cash details when the billing and shipping addresses are different.

I haven’t received my order yet? What do I do?

Luckily, it’s a very rare occurence for an item to be lost. If your order hasn’t arrived and it’s a few days past the expected delivery date, please email us to solve the problem. We will be glad to help you!